Phylliform Innovation Refund & Returns Policy

Last updated: [2nd June 2025]

At Phylliform Innovation, we care deeply about the experience and transformation you receive from our offerings. Whether it’s a digital course, downloadable toolkit, or coaching experience, our products are crafted with intention, depth, and lasting value.

However, we also understand that sometimes things don’t align. Here’s our simple, clear refund policy:

🔁 Refund Eligibility

We offer refunds on eligible purchases under the following conditions:

✅ Eligible Products:

• Self-paced digital courses (purchased individually)
• Toolkits and downloadable programs (if no files have been accessed or downloaded)
• Coaching programs with a money-back guarantee (within specified trial period)

❌ Non-Refundable Products:

• Live coaching sessions once attended
• Downloaded digital toolkits
• Membership subscriptions after trial period (if any)
• eBooks, PDFs, and audio files once delivered or accessed

🕒 Refund Window

• Refunds must be requested within 14 days of purchase.
• The request must be accompanied by a clear reason for refund.
• If the product includes digital tracking (e.g., access logs or downloads), we reserve the right to assess usage before processing refunds.

💳 Refund Method & Timeline

• Refunds will be issued to your original method of payment.
• For Razorpay payments, refunds typically take 7 to 12 business days to reflect in your account.
• Once your refund is approved, we’ll initiate the process and send you a confirmation email.

✉️ How to Request a Refund

Please email us at [email protected] with the following:

• Subject: “Refund Request – [Your Order Number]”
• A brief explanation for your request
• If applicable, any screenshots or additional context

Our support team will get back to you within 2–3 business days with the next steps.

💬 Frequently Asked Questions (FAQ)

Q1: How do I know if my purchase is eligible for a refund?
A: If you purchased a course or toolkit within the last 14 days and haven’t accessed or downloaded the materials, you’re eligible. Coaching refunds apply only within trial periods.

Q2: Can I get a refund if I’ve started the course or downloaded the toolkit?
A: No. Once content has been accessed, we consider the product delivered and the transformation process begun.

Q3: How long will it take to receive my refund?
A: Once approved, we process your refund immediately. If you paid via Razorpay, the funds usually reflect in 7 to 12 business days.

Q4: I purchased a coaching program. Am I eligible for a refund?
A: If your program has a trial period (clearly mentioned on the product page), and you’re within it, yes. Otherwise, coaching and mentoring services are non-refundable once sessions begin.

Q5: I have more questions. How can I reach you?
A: Just email us at [email protected]. We’re here to help.